Turns out there was nothing wrong with my new memory for the laptop - its just that 32 bit Windows doesn't understand that 4GB of memory can actually exist! They swapped it anyway. But he had a look at the PC while I was in the shop and thinks there's a driver problem somewhere. Without paying for extensive tests the only real option is to re-install Vista and them reload all the updates etc. But it will wipe my hard drive.
So far I've run backup, plus backed up my main files separately - good job we've got a 400GB external hard drive.
Now I'm about to wipe my disc. Wish me luck - I think I need it. Oh, and I may be gone some time.
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